Privacy Policy

This policy explains what information ACUNCO LLC collects, why we use it, and how to contact us about privacy.

1. Scope

This policy covers acunco.com, consultation inquiries, correspondence, and educational advisory services provided by ACUNCO LLC (“ACUNCO,” “we,” or “us”). Universities, payment processors, scheduling tools, and other external websites may have their own policies.

2. Information We May Collect

We may receive your name, email, phone number, country, time zone, and appointment details; educational goals, academic records, language proficiency, experience, budget, and preferred timelines; and documents voluntarily submitted for agreed services. Hosting and embedded services may process technical information such as IP address, browser type, and access logs. When external payment providers are used, we may receive transaction amounts, status, and reference numbers. Do not send full card numbers, CVV codes, Social Security numbers, passport details, medical records, or other sensitive information unless specifically requested through an appropriate secure channel.

3. How We Use Information

We use information to respond to inquiries and schedule consultations; evaluate academic goals and provide requested services; communicate with institutions or partners when instructed by the client; administer agreements, payments, and required records; maintain website security; comply with applicable law; and send promotional communications only when permitted by law or authorized by the recipient, with an available opt-out.

4. Calendly, Third-Party Services, and Cookies

Our booking page embeds Calendly, which processes scheduling and technical information under its own privacy policy. Third-party services may use cookies and necessary browser storage. If we later implement advertising pixels or additional tracking, we will update the policy and appropriate notice or consent mechanisms before activation. The optional education-cost calculator may store up to two scenarios locally in your browser; local saving does not itself transmit them to ACUNCO. You can clear them using browser controls.

5. When Information May Be Shared

We may share information, as necessary, with authorized ACUNCO staff and contractors, hosting and email-delivery providers, scheduling and payment providers, educational institutions or official partners when requested or agreed by the client, and authorities where disclosure is legally required. We do not sell student submissions to advertisers.

6. International Data Processing

Information may be processed in the United States or other jurisdictions where our authorized service providers operate. Privacy protections and data-processing rules may differ by jurisdiction. We use reasonable administrative, contractual, and technical safeguards as appropriate.

7. Minors

Our services may involve students under 18. Parents or guardians should supervise inquiries and provide consent where legally required. The website is not designed to collect information directly from children under 13 without appropriate parental authorization. Please contact us if you believe an inappropriate submission has occurred.

8. Retention and Security

We retain information for as long as reasonably necessary to respond to requests, deliver agreed services, maintain records, meet legal duties, and resolve disputes. We use reasonable access restrictions and security controls; however, no internet transmission or electronic storage is entirely risk-free. Please avoid sending unnecessary sensitive information.

9. Access, Correction, and Deletion

You may contact us to request access to, correction of, or deletion of information you provided, subject to verification, operational limitations, and applicable legal obligations. We may need to retain limited records where required by law or necessary for legitimate business purposes.

10. AI Tools and Confidential Materials

ACUNCO may use AI-assisted tools for drafting, translation, research organization, and media production. We endeavor not to upload confidential client documents to external AI systems without appropriate safeguards, a legitimate service purpose, and suitable authorization. AI-assisted outputs should be reviewed for accuracy.

11. Changes and Contact Information

We may update this policy from time to time. The current version will be published here with a revised effective date. For privacy questions, email [email protected].

12. Free Student Assessment

When you submit the Free Student Assessment, ACUNCO receives the contact information and educational details you provide to review your inquiry and respond. Your submission is transmitted through a server-side function and a transactional email provider; an acknowledgment may also be sent to your email address. Do not submit sensitive identification, financial-account, or medical information through this form.

See also our Privacy Policy, Terms of Service, and Important Disclosures. These policies do not replace your individual services agreement.